Returns & Refunds

At APEX, we aim to ensure product quality while maintaining fair and practical policies for business transactions.

1. Inspection Upon Receipt

Customers are expected to inspect goods upon arrival.

Any issues must be reported within 7 days of delivery.

2. Eligible Cases

Returns or compensation are only accepted in the following cases:

  • Defective or damaged products

  • Significant deviation from confirmed specifications

3. Non-Eligible Cases

We do not accept returns or refunds for:

  • Change of mind

  • Minor variations in color, texture, or size

  • Improper use, washing, or handling

  • Delays caused by logistics providers

4. Evidence Requirement

To submit a claim, customers must provide:

  • Clear photos or videos showing the issue

  • Order details and description of the problem

5. Resolution Options

After verification, we may offer:

  • Replacement (preferred solution)

  • Partial refund

  • Full refund (only in confirmed major defects)

6. Bulk & Custom Orders

For bulk or customized products:

  • Returns are generally not accepted

  • Compensation may be negotiated based on the situation

7. Return Shipping

Return shipping costs are the responsibility of the buyer unless a severe product defect is confirmed.

8. Refund Processing

Approved refunds will be processed within 5–10 business days to the original payment method.